The Vicinity Greenwall 80 pot vertical garden kit with tank, pump & irrigation system for automatic watering. Creates a 1.2m wide x 2.2m tall green wall.
This kit consists of everything you need to create a 1.2m wide x 2.2m tall, fully self-contained and self-watering vertical garden on any wall.
The included Vicinity tank and pump system re-circulates the water from the tanks at the bottom of the vertical garden through the included irrigation pipes, up to the top of the wall where it cascades down, watering each plant until it reaches the tanks at the bottom again. You can also add a timer to your power outlet to only water your green wall at certain times of the day.
When its time to feed your vertical plants some nutrients, just add your favourite liquid plant food into the tanks and it will be circulated evenly throughout your Vicinity Greenwall.
Are you looking for a custom sized vicinity green wall? Submit a quote request at the bottom of this page.
Included in this kit:
Modular Mounting Rails x 16
The modular mounting rails attach to the vertical surface for the pots to clip on to. Rails are made from aluminium to prevent corrosion, make it lightweight and allow for multiple fixing points and even weight distribution. Each rail measures 1m in length and can be cut to size for customization making the system height adjustable.
Plant Bags x 80
The plant bag keeps the soil in place and holds the plant in the pot, preventing it from falling out in the wind while supporting its neck and allowing for adequate water distribution around the plant. The plant bag material is weaved from recycled plastic and is biodegradable, reusable and UV resistant.
Hex Pots x 80
Each hex pot clips onto the mounting rail at a 30° upward angle which means that plants are not shaded by the overhang of any pots above. The hexagonal shape allows for dense planting while maximising soil volume and ensuring minimal gaps between plants. Each pot can hold a 15cm plant or smaller, with 30 pots per square meter. Seedlings can be used to reduce overall costs and pots can be planted off-site to allow for seedling growth prior to the construction of the green wall.
Master Tank x 1
The Master Tank measures 30cm in length & holds 11 litres of water. It is to be joined to the secondary tanks via simple pipe connectors supplied in the kit. The master tank features a float valve and an overflow drain. Connect your water outlet to the master tank via the Float Valve and the tanks will automatically fill up when the water level is low. The overflow drain ensures your tanks won't overflow and is designed to be directed to a nearby drainage point.
Secondary Tank x 3
The Secondary Tanks attach to the Master Tank with the included pipe connectors. Each secondary tank measures 30cm in length and holds 11 litres of water. In total, with the master tank and 3 secondary tanks, this kit holds 44 litres of water in the tank system.
DC40 Water Pump + Irrigation Kit
The 40 Volt Water Pump sits inside the tank submerged in water and pumps water from the tanks up to the top row of pots. Water is dripped into the top row of pots and cascades down through each row of pots below until it reaches the tanks again. Connect the pump to a timer to water at specific times of the day. Poly tubing and all necessary irrigation components such as drippers, connectors and an in-line filter are included with this kit.
How It Works:
[Video] How To Install Vicinity Greenwall:
[Video] Benefits Of Vicinity Greenwall:
Downloads:
Maintenance and Warranty:
Click to view Warranty Info and Maintenance Checklist
Scroll to the bottom of this page for Xmas & New Year delivery cutoff dates and timeframes
Shipping Rates:
VIC, SA, NSW, TAS & ACT
$9.95 - $29.95 (Weight Dependant)
FREE shipping on orders over $350.00*
W.A. & QLD
$14.95 - $29.95 (Weight Dependant)
FREE shipping on orders over $350.00*
N.T.
$38.00 Flat Rate
Note:*Free shipping offer excludes Made-to-Measure Printed Fence Covers and Vertical Garden Felt Rolls. Further conditions may apply. Find Out More..
To calculate an exact shipping cost to your location, add your items to the cart and enter your address at the checkout page.
Estimated Arrival Times:
All orders are sent out of Melbourne, Australia.
While we will always do our best to get your order to you within our estimated delivery timeframe, please note that these timeframes are estimates only and are not guaranteed.Orders to South Australia, Victoria, Tasmania & New South Wales generally arrive within 2-4 business days.
Orders to Western Australia, Queensland & Northern Territory generally arrive within 3-8 business days depending on your exact location.
For a more accurate ETA based on your postcode, please Contact Us.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail from us to confirm that we have received your order in our system and pre-authorised your credit card for the purchase.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within one to five business days from the date of your order.
You shall then receive tracking information (if applicable) within 24-48 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at hello@verticalgardensdirect.com.au
Deliveries are sent during normal business hours, Monday to Friday. All orders are shipped from Melbourne and can take between 1 and 10 days to receive, depending on your location.
Purchases made on weekends and public holidays will be processed on the next business day.
Delayed Delivery:
Please note that while these timeframes are usually accurate, sometimes it may take slightly longer than our specified timeframe for your delivery to arrive.
Please understand that while we will do everything in our power to ensure your order arrives in the shortest timeframe possible, delivery timeframes may change due to unforeseen circumstances such as weather, road conditions, breakdowns, time constraints or time critical freight getting preference. It is for this reason that we advise you allow for up to 15 business days for your order to arrive.PO Boxes:
We cannot deliver to PO Boxes.
Any orders addressed to a PO Box will not be processed. We will not authorise the payment from your credit card and the order will be cancelled.International Orders:
Most of our products are made specifically for the Australian market and to Australian Standards, therefore, we recommend you check with your local authorities that the product is suitable before ordering.
We will happily ship our products to international customers. Due to the extremely wide variety of product dimensions, we will provide an up to date shipping price quote for you upon request. Simply send a quotation request to hello@verticalgardensdirect.com.au
Should you wish to proceed after receiving a quotation we'll prepare an order for immediate payment through our secure online payment gateway.
Lost Items In Transit:
If the courier company deems your items as being lost in transit then we will send a replacement item out at no extra cost to you.
Please note we cannot offer any refunds or replacements until the courier has deemed the item as lost in transit. This may take up to 4 weeks from the initial order dateRedelivery Fees And Authority To Leave:
If you are not home to accept your order, a card will be left advising next steps for re-delivery, there may be additional charges involved for this, especially for heavy items. If you opt for an authority to leave please note that once the freight has been delivered, the courier or Vertical cannot be held responsible if the freight goes missing from your property.
If anything is unclear and you still have questions please feel free to Contact Us.
Christmas & New Year Delivery Dates
VIC, NSW and QLD
All orders ship from Melbourne, and some couriers have reported extended transit times for deliveries to and from VIC and NSW to the rest of Australia. Given these considerations, if you place your order before 30th November, you will most likely receive it before Christmas.
The same goes for those in a regional area; we recommend placing your order no later than 30th November to receive your order before the 24th of December.
SA, WA, TAS, ACT & NT
Orders for the above states should be in before the 30th November and as early as the 27th of November for regional areas within these states.
Office Closures
Our office will be closed from December 24th until December 28th, and from the 31st December until the 3rd of January. We will operate with skeleton staff who will be monitoring email enquiries during this time, but our phones will be unmanned.
Warehouse Closures
Many of our suppliers close over the Christmas and New Year period, opening again at various stages in early January. This means that our standard delivery times will most likely not be accurate.
It's best to speak to our team to ask about proposed delivery dates specific to your order. Email hello@verticalgardensdirect.com.au to speak to our team. We'll be sure to get back to you within 1 business day.
We Can't Make Any Promises... Sorry!
As we are at the mercy of our couriers and warehousing partners we, unfortunately, can't promise that your order will arrive on time. We hate to say it but the reality is that things go wrong sometimes - that's life! But we can promise that we will do all we possibly can to ensure your delivery does arrive on time.
Post Christmas Orders
This Christmas and New Year break we will be operating with skeleton staff. We will do our very best to get your orders dispatched as soon as possible however please understand that the courier network will also be running on Skeleton staff until the 4th of January when normal service will resume.
Any orders made during the Christmas closure period should not be expected for delivery until after the 4th of January at the earliest.
We hope that you have a truly magnificent and safe festive season... we've all earn't it this year!
Our goal here at Vertical Gardens Direct is for you to get the right product to bring your space to life, at the right price. But if for any reason you’re not happy with your purchase we will take it back within 30 days from the date of delivery*.
We want you to shop for your products with the knowledge that our Easy Returns policy has got your back!
If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with a store credit or a full refund to the value of the product's purchase price.
Our 30-day Easy Return policy has no special catches and is extremely simple! All we ask is that you return the item back to us unused and in the original packaging, making sure that the product is in the same condition that you received it in, labels still intact.
If you want to exchange something on your order for something else then simply return what you don’t want and place a new order for what you require on our website
To request a refund or exchange, simply fill out the returns form within 30 days of receiving your order and we will happily take it back.
You can choose between an exchange or a full refund of the product's purchase price made to your original payment method.
Exchanges are shipped and refunds are processed once the order items make it back to our warehouse.
If you choose an exchange and the new item is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.
*To be eligible for Easy Returns, the item and its packaging must be in the original, brand new condition and unused. Easy Returns is not available with custom orders.
Exclusions & What You Need To Know
We ask that you take the time to measure your area accurately to avoid over-ordering of any product.
Custom items are not eligible for return.
We do not cover postage costs for returns and we do recommend our customers use registered post with insurance. If you are unable to organise the return of the product(s), you may opt to have us organise the return with one of our couriers for you. All incurred courier fees and additional fees for this service will apply. These fees can be deducted from the refundable amount.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrive damaged, please send photos to hello@verticalgardensdirect.com.au and we will process an insurance claim on your behalf.
Alternatively, you can call us on 1300 832 527
We will replace any of our products that arrive damaged as quickly as possible.
Incorrect Delivery
Sometimes mistakes can happen. If we happen to send you incorrect products, we sincerely apologise in advance!
Please call us as soon as soon as possible on 1300 832 527 and we will arrange to collect the incorrect item and deliver to you the correct one.
This, of course, will occur at no cost to you.
How to Return Your Item
-
Do not return any items to the original address!
- Head to our Returns Center and fill out the form. Further instructions will be provided.
 |
You get a full 30 days to return your item to us. If it doesn't fit, it breaks, you've changed your mind or for no reason whatsoever simply send it back to us and we'll cheerfully refund you if the item is in an unused condition*. |
|
 |
Returns are easy, simply Contact Us to initiate your product return. We'll take care of everything for you and get you a replacement or refund in a snap! |
|
 |
In the unlikely event that you find your item cheaper at another online store, just let us know and we'll match the competitor's pricing and refund you the difference.* |
|
 |
We know that you will love everything you buy from us. But if you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again. |
|
 |
Ordering from Vertical Gardens Direct is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either. |
Here at Vertical Gardens Direct, we work very hard to ensure that we stock only the best products available at the best possible prices online. Our aim is for YOU, our customer, to have the best possible experience both in value and service when you need to bring your space to life.
Our goal is to continue to serve each customer as best as possible and build solid relationships within the community. If you trust us with your business, we will do whatever it takes to serve your needs!
If you have any questions regarding our products, services or policies please feel free to Contact Us, we are more than happy to answer any of your questions and have a chat.
* Our Lowest Price Promise has some exclusions. Please read our Price Guarantee for full details.
Frequently Asked Questions
Browse our range of frequently asked questions below or Contact Us if you can't find the answers you're looking for.
Have questions about Shipping or Returns? CLICK HERE
Where is Vertical Gardens Direct located?
Our main office is in Braeside, Victoria. However, our products ship from our many Warehouses across Australia.
How do I get a shipping estimate?
Once you’ve found the product you would like to purchase, click Add to cart. From there you’ll be taken to your cart page where you can see the shipping calculator. Select your state and add postcode then click “Calculate Shipping”. The rate will be calculated for everything in the cart.
How soon can I get my product delivered?
We pride ourselves on giving you the best possible service. So, we work hard to get your order shipped within 24 hours. As soon as your product is shipped, we send you an email with tracking details so you can log in and see when your product is due to arrive.
Are you an authorised dealer?
Yes, we are. Vertical Gardens Direct is 100% authorised to sell the products we advertise on our website. This means that you get the full manufacturer warranty when you buy from VerticalGardensDirect.com.au.
Do you offer custom made products?
Yes, where possible. If there is a product you need custom made, please Contact Us to let us know your requirements. Depending on what you’re looking for and what state you’re located in, we can offer custom solutions built to your specifications. All we need is a few photos, measurements and a sketch of what you want to be made. We offer FREE quotations so you know exactly what your custom product will cost before you decide to buy.
How can I place an order?
How to order online: Find a product you'd like to buy on our website and click on the add to cart button. Then, simply follow the instructions on the checkout page. If there were any options or upgrades that you may have missed, one of our customer service staff members will contact you either by email or phone before we process your order.
How to order by phone: Our expert staff will help you select your product based on your individual requirements. We only stock the best products and have the most competitive prices to ensure that you'll be completely satisfied with every VerticalGardensDirect.com.au purchase you make. If you feel comfortable, go ahead and place your order online. But, feel free to give us a call if you need assistance.
Ordering by Email: If you want to place your order through email, send us an email to sales@verticalgardensdirect.com.au and one of our staff members will get back to you as soon as possible with an invoice for your order. Please include the product, any options or upgrades that you might require and your full address for delivery.
Can you deliver to a POBox?
No. We must have a registered address to ship to. We cannot deliver to a P.O Box.
Can I pick up my product?
Some items can be picked up directly from the warehouse upon request before ordering. Please Contact Us to see if the item you want can be picked up.
When will I be contacted to confirm my order?
Once your order is placed you’ll receive an email to confirm your order details. At this point, we recommend you review the order details and contact us immediately if you notice any errors such as an incorrect address.
How do I check the status of my order?
As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from one of our warehouses to your doorstep.
Do you have a printed catalogue?
Our website works as our online catalogue. If you are unable to find what you are looking for please call or email us at hello@verticalgardensdirect.com.au.
Will I receive a warranty?
Because we are an authorised dealer for all the products we carry, you will receive full manufacturer warranties for everything that you purchase. Please check the manufacturer's website directly for their specific warranty terms and feel free to contact us if you need assistance filing a warranty claim with the manufacturer.
If you haven't found the answers you're looking for, Contact Us.
The Vicinity Greenwall 80 pot vertical garden kit with tank, pump & irrigation system for automatic watering. Creates a 1.2m wide x 2.2m tall green wall.
This kit consists of everything you need to create a 1.2m wide x 2.2m tall, fully self-contained and self-watering vertical garden on any wall.
The included Vicinity tank and pump system re-circulates the water from the tanks at the bottom of the vertical garden through the included irrigation pipes, up to the top of the wall where it cascades down, watering each plant until it reaches the tanks at the bottom again. You can also add a timer to your power outlet to only water your green wall at certain times of the day.
When its time to feed your vertical plants some nutrients, just add your favourite liquid plant food into the tanks and it will be circulated evenly throughout your Vicinity Greenwall.
Are you looking for a custom sized vicinity green wall? Submit a quote request at the bottom of this page.
Included in this kit:
Modular Mounting Rails x 16
The modular mounting rails attach to the vertical surface for the pots to clip on to. Rails are made from aluminium to prevent corrosion, make it lightweight and allow for multiple fixing points and even weight distribution. Each rail measures 1m in length and can be cut to size for customization making the system height adjustable.
Plant Bags x 80
The plant bag keeps the soil in place and holds the plant in the pot, preventing it from falling out in the wind while supporting its neck and allowing for adequate water distribution around the plant. The plant bag material is weaved from recycled plastic and is biodegradable, reusable and UV resistant.
Hex Pots x 80
Each hex pot clips onto the mounting rail at a 30° upward angle which means that plants are not shaded by the overhang of any pots above. The hexagonal shape allows for dense planting while maximising soil volume and ensuring minimal gaps between plants. Each pot can hold a 15cm plant or smaller, with 30 pots per square meter. Seedlings can be used to reduce overall costs and pots can be planted off-site to allow for seedling growth prior to the construction of the green wall.
Master Tank x 1
The Master Tank measures 30cm in length & holds 11 litres of water. It is to be joined to the secondary tanks via simple pipe connectors supplied in the kit. The master tank features a float valve and an overflow drain. Connect your water outlet to the master tank via the Float Valve and the tanks will automatically fill up when the water level is low. The overflow drain ensures your tanks won't overflow and is designed to be directed to a nearby drainage point.
Secondary Tank x 3
The Secondary Tanks attach to the Master Tank with the included pipe connectors. Each secondary tank measures 30cm in length and holds 11 litres of water. In total, with the master tank and 3 secondary tanks, this kit holds 44 litres of water in the tank system.
DC40 Water Pump + Irrigation Kit
The 40 Volt Water Pump sits inside the tank submerged in water and pumps water from the tanks up to the top row of pots. Water is dripped into the top row of pots and cascades down through each row of pots below until it reaches the tanks again. Connect the pump to a timer to water at specific times of the day. Poly tubing and all necessary irrigation components such as drippers, connectors and an in-line filter are included with this kit.
How It Works:
[Video] How To Install Vicinity Greenwall:
[Video] Benefits Of Vicinity Greenwall:
Downloads:
Maintenance and Warranty:
Click to view Warranty Info and Maintenance Checklist
Scroll to the bottom of this page for Xmas & New Year delivery cutoff dates and timeframes
Shipping Rates:
VIC, SA, NSW, TAS & ACT
$9.95 - $29.95 (Weight Dependant)
FREE shipping on orders over $350.00*
W.A. & QLD
$14.95 - $29.95 (Weight Dependant)
FREE shipping on orders over $350.00*
N.T.
$38.00 Flat Rate
Note:*Free shipping offer excludes Made-to-Measure Printed Fence Covers and Vertical Garden Felt Rolls. Further conditions may apply. Find Out More..
To calculate an exact shipping cost to your location, add your items to the cart and enter your address at the checkout page.
Estimated Arrival Times:
All orders are sent out of Melbourne, Australia.
While we will always do our best to get your order to you within our estimated delivery timeframe, please note that these timeframes are estimates only and are not guaranteed.Orders to South Australia, Victoria, Tasmania & New South Wales generally arrive within 2-4 business days.
Orders to Western Australia, Queensland & Northern Territory generally arrive within 3-8 business days depending on your exact location.
For a more accurate ETA based on your postcode, please Contact Us.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail from us to confirm that we have received your order in our system and pre-authorised your credit card for the purchase.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within one to five business days from the date of your order.
You shall then receive tracking information (if applicable) within 24-48 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at hello@verticalgardensdirect.com.au
Deliveries are sent during normal business hours, Monday to Friday. All orders are shipped from Melbourne and can take between 1 and 10 days to receive, depending on your location.
Purchases made on weekends and public holidays will be processed on the next business day.
Delayed Delivery:
Please note that while these timeframes are usually accurate, sometimes it may take slightly longer than our specified timeframe for your delivery to arrive.
Please understand that while we will do everything in our power to ensure your order arrives in the shortest timeframe possible, delivery timeframes may change due to unforeseen circumstances such as weather, road conditions, breakdowns, time constraints or time critical freight getting preference. It is for this reason that we advise you allow for up to 15 business days for your order to arrive.PO Boxes:
We cannot deliver to PO Boxes.
Any orders addressed to a PO Box will not be processed. We will not authorise the payment from your credit card and the order will be cancelled.International Orders:
Most of our products are made specifically for the Australian market and to Australian Standards, therefore, we recommend you check with your local authorities that the product is suitable before ordering.
We will happily ship our products to international customers. Due to the extremely wide variety of product dimensions, we will provide an up to date shipping price quote for you upon request. Simply send a quotation request to hello@verticalgardensdirect.com.au
Should you wish to proceed after receiving a quotation we'll prepare an order for immediate payment through our secure online payment gateway.
Lost Items In Transit:
If the courier company deems your items as being lost in transit then we will send a replacement item out at no extra cost to you.
Please note we cannot offer any refunds or replacements until the courier has deemed the item as lost in transit. This may take up to 4 weeks from the initial order dateRedelivery Fees And Authority To Leave:
If you are not home to accept your order, a card will be left advising next steps for re-delivery, there may be additional charges involved for this, especially for heavy items. If you opt for an authority to leave please note that once the freight has been delivered, the courier or Vertical cannot be held responsible if the freight goes missing from your property.
If anything is unclear and you still have questions please feel free to Contact Us.
Christmas & New Year Delivery Dates
VIC, NSW and QLD
All orders ship from Melbourne, and some couriers have reported extended transit times for deliveries to and from VIC and NSW to the rest of Australia. Given these considerations, if you place your order before 30th November, you will most likely receive it before Christmas.
The same goes for those in a regional area; we recommend placing your order no later than 30th November to receive your order before the 24th of December.
SA, WA, TAS, ACT & NT
Orders for the above states should be in before the 30th November and as early as the 27th of November for regional areas within these states.
Office Closures
Our office will be closed from December 24th until December 28th, and from the 31st December until the 3rd of January. We will operate with skeleton staff who will be monitoring email enquiries during this time, but our phones will be unmanned.
Warehouse Closures
Many of our suppliers close over the Christmas and New Year period, opening again at various stages in early January. This means that our standard delivery times will most likely not be accurate.
It's best to speak to our team to ask about proposed delivery dates specific to your order. Email hello@verticalgardensdirect.com.au to speak to our team. We'll be sure to get back to you within 1 business day.
We Can't Make Any Promises... Sorry!
As we are at the mercy of our couriers and warehousing partners we, unfortunately, can't promise that your order will arrive on time. We hate to say it but the reality is that things go wrong sometimes - that's life! But we can promise that we will do all we possibly can to ensure your delivery does arrive on time.
Post Christmas Orders
This Christmas and New Year break we will be operating with skeleton staff. We will do our very best to get your orders dispatched as soon as possible however please understand that the courier network will also be running on Skeleton staff until the 4th of January when normal service will resume.
Any orders made during the Christmas closure period should not be expected for delivery until after the 4th of January at the earliest.
We hope that you have a truly magnificent and safe festive season... we've all earn't it this year!
Our goal here at Vertical Gardens Direct is for you to get the right product to bring your space to life, at the right price. But if for any reason you’re not happy with your purchase we will take it back within 30 days from the date of delivery*.
We want you to shop for your products with the knowledge that our Easy Returns policy has got your back!
If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with a store credit or a full refund to the value of the product's purchase price.
Our 30-day Easy Return policy has no special catches and is extremely simple! All we ask is that you return the item back to us unused and in the original packaging, making sure that the product is in the same condition that you received it in, labels still intact.
If you want to exchange something on your order for something else then simply return what you don’t want and place a new order for what you require on our website
To request a refund or exchange, simply fill out the returns form within 30 days of receiving your order and we will happily take it back.
You can choose between an exchange or a full refund of the product's purchase price made to your original payment method.
Exchanges are shipped and refunds are processed once the order items make it back to our warehouse.
If you choose an exchange and the new item is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.
*To be eligible for Easy Returns, the item and its packaging must be in the original, brand new condition and unused. Easy Returns is not available with custom orders.
Exclusions & What You Need To Know
We ask that you take the time to measure your area accurately to avoid over-ordering of any product.
Custom items are not eligible for return.
We do not cover postage costs for returns and we do recommend our customers use registered post with insurance. If you are unable to organise the return of the product(s), you may opt to have us organise the return with one of our couriers for you. All incurred courier fees and additional fees for this service will apply. These fees can be deducted from the refundable amount.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrive damaged, please send photos to hello@verticalgardensdirect.com.au and we will process an insurance claim on your behalf.
Alternatively, you can call us on 1300 832 527
We will replace any of our products that arrive damaged as quickly as possible.
Incorrect Delivery
Sometimes mistakes can happen. If we happen to send you incorrect products, we sincerely apologise in advance!
Please call us as soon as soon as possible on 1300 832 527 and we will arrange to collect the incorrect item and deliver to you the correct one.
This, of course, will occur at no cost to you.
How to Return Your Item
-
Do not return any items to the original address!
- Head to our Returns Center and fill out the form. Further instructions will be provided.
|
You get a full 30 days to return your item to us. If it doesn't fit, it breaks, you've changed your mind or for no reason whatsoever simply send it back to us and we'll cheerfully refund you if the item is in an unused condition*. |
|
|
Returns are easy, simply Contact Us to initiate your product return. We'll take care of everything for you and get you a replacement or refund in a snap! |
|
|
In the unlikely event that you find your item cheaper at another online store, just let us know and we'll match the competitor's pricing and refund you the difference.* |
|
|
We know that you will love everything you buy from us. But if you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again. |
|
|
Ordering from Vertical Gardens Direct is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either. |
Here at Vertical Gardens Direct, we work very hard to ensure that we stock only the best products available at the best possible prices online. Our aim is for YOU, our customer, to have the best possible experience both in value and service when you need to bring your space to life.
Our goal is to continue to serve each customer as best as possible and build solid relationships within the community. If you trust us with your business, we will do whatever it takes to serve your needs!
If you have any questions regarding our products, services or policies please feel free to Contact Us, we are more than happy to answer any of your questions and have a chat.
* Our Lowest Price Promise has some exclusions. Please read our Price Guarantee for full details.
Frequently Asked Questions
Browse our range of frequently asked questions below or Contact Us if you can't find the answers you're looking for.
Have questions about Shipping or Returns? CLICK HERE
Where is Vertical Gardens Direct located?
Our main office is in Braeside, Victoria. However, our products ship from our many Warehouses across Australia.
How do I get a shipping estimate?
Once you’ve found the product you would like to purchase, click Add to cart. From there you’ll be taken to your cart page where you can see the shipping calculator. Select your state and add postcode then click “Calculate Shipping”. The rate will be calculated for everything in the cart.
How soon can I get my product delivered?
We pride ourselves on giving you the best possible service. So, we work hard to get your order shipped within 24 hours. As soon as your product is shipped, we send you an email with tracking details so you can log in and see when your product is due to arrive.
Are you an authorised dealer?
Yes, we are. Vertical Gardens Direct is 100% authorised to sell the products we advertise on our website. This means that you get the full manufacturer warranty when you buy from VerticalGardensDirect.com.au.
Do you offer custom made products?
Yes, where possible. If there is a product you need custom made, please Contact Us to let us know your requirements. Depending on what you’re looking for and what state you’re located in, we can offer custom solutions built to your specifications. All we need is a few photos, measurements and a sketch of what you want to be made. We offer FREE quotations so you know exactly what your custom product will cost before you decide to buy.
How can I place an order?
How to order online: Find a product you'd like to buy on our website and click on the add to cart button. Then, simply follow the instructions on the checkout page. If there were any options or upgrades that you may have missed, one of our customer service staff members will contact you either by email or phone before we process your order.
How to order by phone: Our expert staff will help you select your product based on your individual requirements. We only stock the best products and have the most competitive prices to ensure that you'll be completely satisfied with every VerticalGardensDirect.com.au purchase you make. If you feel comfortable, go ahead and place your order online. But, feel free to give us a call if you need assistance.
Ordering by Email: If you want to place your order through email, send us an email to sales@verticalgardensdirect.com.au and one of our staff members will get back to you as soon as possible with an invoice for your order. Please include the product, any options or upgrades that you might require and your full address for delivery.
Can you deliver to a POBox?
No. We must have a registered address to ship to. We cannot deliver to a P.O Box.
Can I pick up my product?
Some items can be picked up directly from the warehouse upon request before ordering. Please Contact Us to see if the item you want can be picked up.
When will I be contacted to confirm my order?
Once your order is placed you’ll receive an email to confirm your order details. At this point, we recommend you review the order details and contact us immediately if you notice any errors such as an incorrect address.
How do I check the status of my order?
As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from one of our warehouses to your doorstep.
Do you have a printed catalogue?
Our website works as our online catalogue. If you are unable to find what you are looking for please call or email us at hello@verticalgardensdirect.com.au.
Will I receive a warranty?
Because we are an authorised dealer for all the products we carry, you will receive full manufacturer warranties for everything that you purchase. Please check the manufacturer's website directly for their specific warranty terms and feel free to contact us if you need assistance filing a warranty claim with the manufacturer.
If you haven't found the answers you're looking for, Contact Us.
Plant Suggestions: View our Vertical Garden Plant Suggestions.
QUESTIONS & ANSWERS
Ask a Question-
Hi, I'd like to use this product on my indoor balcony. There's no water source and I need to protect the floorboards from water spill. Is it possible to accommodate these needs?
We do not recommend using this system without a water source.
We would strongly suggest attaching a hose to the main tank which will automatically fill the tanks up if they ever get too low which will prevent the pump burning out. -
Hi - I like the vicinity green wall 80 pot plant kit. I noticed that it is 1.2M x 2.2M. My wall that I want to put it on is 0.9M wide by 3M tall. Can I use this system 3 wide instead of 4 wide and use the excess row to make up my height...
Hi Flavio,
We offer custom quotes for the Vicinity Greenwall system to suit any area size.
Please head to this link and scroll to the bottom to fill in the form with your information and we will be in touch with a quotation shortly after:
https://www.verticalgardensdirect.com.au/collections/vicinity-greenwall/products/vicinity-greenwall-vertical-garden-kit-40-pot -
What's the depth, thanks
The depth is 15cm (including pots and rails - but excluding plants).
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Hi there, Product looks great. We are going to build a living wall but dimensions are 1.2 (h) x 2.8 (l). Flexible On these if needed. just wondering if this product comes in different dimensions? Also, looking for some lights we might be able to use also. Only ones I can find are big banks that shoot over the top of garden beds etc. just wondering if there are any options you sell or know of that look more like the lights that sit over pictures and a bit more made for wall planters. Thanks you - Jon
We can certainly provide you with a quotation for the vicinity Greenwall system for the components needed to achieve your wall dimensions.
If you would like me to send a quotation, please let me know your delivery address.
As for lights, we have these available as well, in 600mm, 1200mm, and 1500mm lengths, as well as smaller spotlights if you prefer that option.
Please let me know if you would like to proceed with the quote and I will send it over along with some other information / documentation on this system. -
Hello, I'm looking at specifying this product for a residential project. However, the balcony has no water source. It does have power. Will this system work by keeping the reservoirs manually topped up? Regards, Harrison
We do not recommend using the tank and pump system without being connected to a water source (especially if using an automated pump timer) as you run the risk of the pump running without any water in the tanks which will burn it out.
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Looking at installing a hex pot system that will need to be 900mm wide x 2400mm high approx. What would be the weight of that system please?
The total weight of the rails, pots and soil would equate to approx 80kg.
Please keep in mind the weight will increase when watered and depending on the types of plants used. -
Can liquid fertilizers be added to the tanks and then pumped through the system?
Yes, Liquid fertilizer can be added to the tanks, or it can be sprayed directly on to the plants.
