Will My Order Arrive Before Christmas?

We definitely don't want you to be caught empty-handed on Christmas day. We're all about the Christmas hype at Vertical Gardens Direct, and we totally get how crucial it is to have your order in hand before the big day. All our items ship out of Melbourne and delivery timeframes will vary depending on your delivery address.

Deliveries

🟢 Order before 30th November to guarantee the best chance of delivery before Christmas.

🟡 Orders between 30th November and 15th December may still arrive before Christmas.

🔴 Orders after 15th December are unlikely to arrive before Christmas.

 

Office Closures 

Our office will be closed from December 24th until December 27th, and from the 31st December until the 2nd of January. We will operate with skeleton staff who will be monitoring email enquiries during this time, but our phones will be unmanned.

Warehouse Closures 

Many of our suppliers close over the Christmas and New Year period, reopening in early January. This means that our standard delivery times will most likely not be accurate. 

It's best to speak to our team to ask about proposed delivery dates specific to your order. Email hello@verticalgardensdirect.com.au to speak to our team. We'll be sure to get back to you within 1 business day.

We Can't Make Any Promises... Sorry!

As we are at the mercy of our couriers and warehousing partners we, unfortunately, can't promise that your order will arrive on time. We hate to say it but the reality is that things go wrong sometimes - that's life! But we can promise that we will do all we possibly can to ensure your delivery does arrive on time. 

Post Christmas Orders

This Christmas and New Year break we will be operating with skeleton staff from December 24th until January 2nd. We will do our very best to get your orders dispatched as soon as possible however please understand that the courier network will also be running on Skeleton staff until the 2nd of January when normal service will resume. 

Any orders made during the Christmas closure period should not be expected for delivery until after the 2nd of January at the earliest.

We hope that you have a truly magnificent and safe festive season... we've all earn't it this year!